Refund & Cancellation Policy

This policy describes how cancellations, rescheduling, and refunds are handled at Everything Auto LLC. This is a draft for final review by management before publication.

1. Service requests

Submitting a request through this website does not require payment and is not a guaranteed appointment. You can cancel or modify a request at any time before it is confirmed by contacting us or through your account.

2. Deposits

If a deposit is required for a confirmed appointment, the deposit terms will be clearly stated before payment. Deposits may be non-refundable for cancellations within 24 hours of the scheduled service, subject to management's final decision. Deposit requirements and amounts are confirmed with management before being applied.

3. Completed services

If you are not satisfied with a completed service, please contact us promptly. We will assess the concern on-site and work with you to address it. Refunds for completed services are evaluated case by case by management and are not guaranteed.

4. Membership cancellation

• You can find and initiate cancellation easily through your account's Membership section.
• Before cancelling, you will see your current membership, next payment date, effective cancellation date, and any applicable terms already agreed to.
• Cancellation requires your explicit confirmation.
• We do not charge unauthorized cancellation fees. Any applicable fees are those already agreed to in your membership terms.
• Cancellation updates the billing provider (Stripe) and your customer account consistently. If the billing provider does not support automatic cancellation, we display the actual request status rather than falsely showing the membership as cancelled.
• Access to membership benefits continues until the effective cancellation date shown in your account.

5. Account deletion

When you request account deletion through Settings:

• We explain what information will be deleted and what records must be retained for legitimate business, tax, payment, or legal purposes.
• We warn you about active appointments and memberships.
• We provide a path to cancel active subscriptions before deletion.
• We require secure reauthentication and explicit final confirmation.
• Eligible personal data is deleted or anonymized across connected systems, subject to lawful retention requirements.

We do not claim permanent deletion until the process is completed.

6. Payment methods

• Payments are processed through Stripe. We do not store full card numbers or sensitive payment credentials.
• Refunds, when approved, are processed back to the original payment method and may take several business days to appear, depending on your bank.
• Payment method management is handled through Stripe's secure hosted interface.

7. How to request a refund or cancellation

Contact us at everything_auto@outlook.com or 774-719-3185 with your reference number and details of the concern. You can also manage cancellations directly through your account dashboard.