Privacy Policy

Everything Auto LLC ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through everythingauto.com and our customer account portal, how we use it, and the choices you have. This is a draft for final review by management and legal counsel before publication.

1. Information we collect

Information you provide directly

• Account information: first name, last name, email address, phone number, and a password (managed securely by our authentication provider — we never store plain-text passwords).
• Vehicle information: year, make, model, trim, color, vehicle type, license plate, nickname, and optional photo — saved in your My Garage for faster booking.
• Service requests: vehicle condition, service goals, selected services, add-ons, preferred dates and times, and any notes you include when requesting an appointment.
• Window tint requests: coverage areas, tint goals, film and shade preferences, existing tint status, and vehicle photos you upload for assessment.
• Business quotes: business name, contact name, vehicle count, vehicle types, services needed, and frequency.
• Contact messages: name, email, phone, and message content.
• Marketing preferences: separate opt-in choices for promotional email and SMS. These are optional and never a condition of booking.

Information collected automatically

• Essential cookies: required for the site to function (navigation, form submission, security). Cannot be turned off.
• Optional analytics cookies: if you accept them, they help us understand how visitors use the site so we can improve it.

2. How we use your information

• To create and manage your customer account.
• To respond to your service requests, tint requests, quotes, and inquiries.
• To schedule, confirm, and manage your appointments.
• To track and display your vehicle's service progress in real time.
• To manage your membership subscription, billing, and benefits.
• To send service-related notifications: appointment reminders, progress alerts, pickup notifications, and billing reminders.
• To send promotional communications — only if you have separately opted in.
• To maintain records for legitimate business, tax, and legal purposes.

3. What we do not do

• We do not sell or rent your personal information to third parties.
• We do not display invented reviews or testimonials on this website.
• We do not use your vehicle photos for marketing without separate consent.
• We do not store full credit card numbers — payment processing is handled by our secure payment provider (Stripe).

4. Data storage and security

Your information is stored on secure platform infrastructure with row-level access controls. Each customer can only access their own vehicles, appointments, service records, memberships, and payment history. Authorization is enforced on the server, not just by hiding interface elements. Only authorized administrators can access submitted requests and customer data. Passwords are hashed by the platform authentication system.

5. Cookies

We use essential cookies to keep the site functioning. Optional analytics cookies, if enabled, help us understand site usage. You can choose "Essential only" in the cookie consent banner at any time. See our cookie policy for details.

6. Your rights

• Access: you can view your account data, vehicles, appointments, service history, and payment records through your My Account dashboard.
• Correction: you can edit your profile, vehicle, and preference information at any time in Settings.
• Deletion: you can request account deletion through Settings. See section 7 for what is deleted and what is retained.
• Opt-out: you can decline optional cookies and unsubscribe from promotional communications at any time.
• Data export: you can request a copy of your personal data by contacting us.

7. Account deletion and data retention

You can delete your account in My Account → Settings → Delete account after confirming your email address, or request deletion without the app at /delete-account. Deletion removes your sign-in account, saved vehicles, preferences, rewards progress and marketing sign-ups, and removes your name, email, phone, notes and photo references from past requests, appointments, jobs, memberships and payment records.

Records of services performed and payment amounts are kept without your contact details for accounting, tax and dispute purposes. Management has not yet set a retention period for these records. An active membership must be cancelled, and confirmed appointments resolved, before deletion. Some data may remain in platform backups for a limited time.

8. Children's privacy

This website is not directed to children under 16, and we do not knowingly collect personal information from children.

9. Third-party services

We use trusted third-party services for authentication, payment processing (Stripe), and email delivery. These providers process your data under their own privacy policies. We do not share your data with them beyond what is necessary to provide these services.

We do not collect your device location. Directions open your own maps app. The app does not track you across other companies' apps or websites.

Contact

Everything Auto LLC, 20 Freeman St, Stoughton, Massachusetts. Email everything_auto@outlook.com or call 774-719-3185.

10. Changes to this policy

We may update this policy as our practices evolve. The "last updated" date above reflects the most recent revision.